Effective date: 23 October 2026
This policy explains how cancellations and rescheduling work for bookings made through KoraWorks, operated by KORAWORKS LIMITED, Nigeria, registration number 9387163.
Cancelling a booking
Please request cancellation as soon as you know you cannot proceed.
For pending bookings, use the cancellation option in the app where available. Keep your booking reference and cancellation confirmation.
If the option is unavailable, contact support through the app or our Contact Us page. Include your booking reference, scheduled date and the reason for your request.
The app may restrict direct cancellation after a booking has been accepted or work has started. This does not remove any cancellation right available under applicable law.
Cancellation charges
Any cancellation charge must be properly disclosed before you agree to the booking and must be reasonable in the circumstances.
Relevant considerations include:
- the type of service booked;
- how much notice you provided;
- work already performed or reasonable costs already incurred;
- whether the provider could reasonably secure another booking.
A cancellation does not automatically entitle a provider to retain your entire payment. You may ask for an explanation of any proposed deduction.
Under Nigerian consumer law, no cancellation fee applies where the intended beneficiary cannot honour an advance booking because of their death or hospitalisation.
When work has already started
Contact support if you need to stop a service that is underway. The review will consider the work delivered, the remaining scope, any agreed materials and the circumstances.
You may remain responsible for amounts properly due for work already supplied. This does not prevent you from raising concerns about incomplete, unsafe or unsatisfactory work.
Provider or trainer cancellations
If a provider or trainer cancels or fails to attend, contact support.
A replacement or rescheduled appointment requires your agreement. If the service or session is not supplied, you may request a refund or another remedy available under applicable law.
Missed appointments and access problems
Provide accurate contact and access information and be available at the agreed time.
If you or the provider cannot attend, cannot be reached or cannot access the agreed location, notify support promptly. Any proposed charge must reflect the circumstances, disclosed booking terms and applicable law.
Rescheduling and training
Rescheduling depends on availability and agreement. Any price change or additional charge must be explained before you accept it.
Training-specific attendance, rescheduling and cancellation conditions must be disclosed before enrolment. They cannot override mandatory consumer rights.
Refunds and disagreements
Refund requests are handled under our Refund Policy.
If you disagree with a cancellation charge, contact support with your booking reference and relevant information. You retain your right to approach the appropriate regulator or court.