Privacy policy

Effective date: 23 October 2026

KORAWORKS LIMITED (“KoraWorks”, “we”, “us” or “our”), a company incorporated in Nigeria with registration number 9387163, operates the KoraWorks website and app.

This policy explains how we handle personal information when you visit our website, create an account, book services, offer services or participate in training.

Information we collect

Depending on how you use KoraWorks, we may collect:

Account information: your name, email address, phone number and profile details.
Booking information: service addresses, booking instructions, appointments, course enrolments and service history.
Provider and trainer information: business details, qualifications, identity documents, verification photographs and verification results.
Payment information: transaction references, payment status, amounts and relevant bank or payout details.
Communications: messages, reviews, support requests and attachments you provide.
Location information: locations you enter and device location where you permit access. Where enabled, provider location may be shared with the relevant customer during a booking.
Technical information: device and browser information, session records and information needed to maintain security and investigate errors.

Please avoid including unnecessary sensitive information in messages, reviews or support attachments.

How we use your information

We use personal information to:

create and manage accounts;
connect customers with providers and trainers;
arrange bookings, courses and communications;
process payments, payouts and refunds;
conduct applicable verification checks;
provide support and resolve disputes;
prevent fraud, protect users and maintain platform security;
improve the platform and meet legal obligations.

Depending on the activity, processing may be necessary to perform a contract, comply with a legal obligation, pursue legitimate interests that do not override your rights, or act on your consent. Where additional legal conditions apply to sensitive information, those conditions must also be met.

How information is shared

We share relevant information with the customer, provider or trainer involved in a booking. For example, a provider may need a customer's service address and booking instructions to perform the work.

We also use suppliers that support hosting, payments, identity verification, communications and other platform functions. They receive information needed for their services, subject to appropriate contractual and legal requirements.

Information may be disclosed where legally required, to investigate fraud, protect someone's safety or establish or defend a legal claim.

Providers and trainers must not use customer information obtained through KoraWorks for unrelated marketing without an appropriate lawful basis.

Cookies and device permissions

Our website uses cookies or similar technologies for functions such as maintaining sessions and supporting security. You can manage cookies through your browser settings, although blocking some cookies may affect functionality.

You can manage location, camera and other app permissions through your device settings. Disabling a permission may prevent the related feature from working.

Storage, retention and security

We retain information for as long as reasonably necessary for its purpose, including managing accounts, fulfilling bookings, keeping required transaction records and resolving disputes.

Closing an account does not necessarily mean that every record can immediately be deleted. Where information must be retained, access and use should remain limited to the relevant purpose.

We use appropriate technical and organisational safeguards to protect information. No storage or transmission system can guarantee complete security.

Where information is transferred outside Nigeria, applicable data-protection requirements and appropriate transfer safeguards must be observed.

Your rights

Subject to applicable law, you may request access to your information, correction of inaccurate details, deletion, restriction of processing or a portable copy. You may also object to certain processing, withdraw consent where processing relies on it, and exercise applicable rights concerning automated decisions.

To make a request, use the Contact Us page or available in-app support. We may reasonably verify your identity before acting. Withdrawing consent does not invalidate processing that was lawful before withdrawal.

You may also lodge a complaint with the Nigeria Data Protection Commission.

Children and information about others

Account holders must meet the age requirements in our Terms and Conditions. If you arrange a service or training session for another person, including a child, provide only necessary information and ensure you have the authority and permissions required.

Changes and contact

We may update this policy as the platform or our practices change. We will update the effective date and provide further notice where required.

For privacy questions or requests, contact KORAWORKS LIMITED through the website's Contact Us page.